Help & Support

Converting files with ConvertGod is simple:

1. Visit our homepage and drag your file into the upload area or click to browse
2. Select the output format you want from the dropdown menu
3. Click the "Convert" button to start the conversion process
4. Download your converted file when the process is complete

The entire process typically takes just a few seconds to a few minutes depending on file size and format.

While you can use ConvertGod without an account for basic conversions, creating a free account provides several benefits:

• Track your conversion history
• Get monthly free credits
• Access to premium features
• Batch conversion capabilities
• Priority customer support

File size limits depend on your plan:

• Free Plan: Up to 25MB per file
• Pro Plan: Up to 500MB per file
• Enterprise Plan: Up to 2GB per file

For larger files, consider upgrading your plan or compressing your files before conversion.

ConvertGod supports over 200 file formats across multiple categories:

• Documents: PDF, DOC, DOCX, RTF, TXT, ODT, PAGES, HTML, EPUB, MOBI
• Images: JPEG, PNG, GIF, WebP, TIFF, BMP, SVG, ICO, PSD, RAW, HEIC, AVIF
• Videos: MP4, AVI, MOV, MKV, WebM, FLV, M4V, 3GP, WMV, OGV
• Audio: MP3, WAV, FLAC, AAC, OGG, M4A, WMA, OPUS, AIFF
• Spreadsheets: XLSX, XLS, CSV, ODS, Numbers
• Presentations: PPTX, PPT, ODP, KEY
• Archives: ZIP, RAR, 7Z, TAR, GZ, BZ2, XZ

Not all format combinations are possible due to technical limitations. Our system automatically shows you only the formats that your file can be converted to. For example:

• Image files can be converted to other image formats
• Documents can be converted to PDFs, images, or other document formats
• Videos can be converted to other video formats or extracted as audio
• Audio files can be converted between different audio formats

If you don't see the format you need, please contact our support team for assistance.

ConvertGod uses a credit-based system:

• Free Plan: 5 credits per month (automatically renewed)
• Pro Plan: 500 credits per month + subscription benefits
• Enterprise Plan: 2000 credits per month + premium features

Each conversion typically uses 1 credit. Credits are automatically replenished monthly for subscription plans.

Yes! You can purchase credit packs that never expire:

• Starter Pack: 50 credits for $5
• Power Pack: 250 credits for $20
• Premium Pack: 750 credits for $50

These credits can be used alongside your monthly subscription credits and never expire.

If your file upload is failing, try these solutions:

1. Check that your file is within the size limit for your plan
2. Ensure you have a stable internet connection
3. Try refreshing the page and uploading again
4. Check if the file format is supported
5. Try using a different browser
6. Disable browser extensions that might interfere

If the problem persists, please contact our support team with details about your file and browser.

Conversion times vary based on several factors:

• File size: Larger files take longer to process
• Format complexity: Some conversions are more complex than others
• Server load: High traffic periods may cause delays

Typical conversion times:

• Small files (<10MB): 10-30 seconds
• Medium files (10-100MB): 1-5 minutes
• Large files (>100MB): 5-15 minutes

If your conversion is taking significantly longer, please contact support.

Common error messages and their meanings:

• "Insufficient credits": You need more credits to perform the conversion
• "Unsupported conversion": The format combination is not supported
• "File too large": Your file exceeds the size limit for your plan
• "Invalid file": The file may be corrupted or not a valid format

If you encounter an error not listed here, please contact our support team with the exact error message.