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Our Response Times
We pride ourselves on providing fast, helpful support. Most inquiries are answered within 2-4 hours during business hours, and we guarantee a response within 24 hours for all messages.
Quick Answers
How do I reset my password?
Click "Forgot Password" on the login page and follow the email instructions to reset your password securely.
Why is my conversion taking so long?
Conversion time depends on file size and format complexity. Large files may take 5-15 minutes. Check our status page for any service issues.
Can I get a refund?
Yes, we offer a 30-day money-back guarantee for all subscription plans. Contact us to process your refund request.
How do I upgrade my plan?
Visit your account settings and click "Upgrade Plan" to choose a new subscription. Changes take effect immediately.
Is my data secure?
Yes, we use enterprise-grade encryption and automatically delete files after conversion. Your data is never stored permanently.
Do you offer enterprise solutions?
Yes, we provide custom enterprise solutions with dedicated support, API access, and volume discounts. Contact our business team.